Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with any original tags or materials, and in its original packaging. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at support@airstrikeart.com. Returns must be sent to:

Airstrike LLC
3682 N Wickham Rd Ste B1-112
Melbourne, FL 32935

Please do not send your return until it has been approved. Items sent back to us without first requesting a return may not be accepted.

Customers are responsible for return shipping costs. Original shipping costs are non-refundable. If your order qualified for free shipping, the actual shipping cost incurred by Airstrike to ship the original order to you will be deducted from your refund.

If we provide you with a prepaid return shipping label, the cost of that return label will also be deducted from your refund.

These shipping deductions do not apply when the return is the result of an error on our part, such as receiving an incorrect or defective item.

You can always contact us with any return questions at support@airstrikeart.com.

Damages and Issues

Please inspect your order when you receive it and contact us promptly if your item is defective or damaged, or if you received the wrong item. We will evaluate the issue and work with you to make it right.

If your order arrives damaged, please keep the item and all original packaging and contact us before returning or disposing of anything. We may request photos of the item and packaging to help us resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom, personalized, or special-order products.

This includes products made specifically for you or personalized with a name, location, wording, artwork, or other custom information.

We also cannot accept returns of gift cards or items specifically marked Final Sale.

Please contact us at support@airstrikeart.com if you have questions about whether a particular item is eligible for return.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have. Once your return has been accepted, you can place a separate order for the replacement item.

Customers are responsible for applicable shipping costs associated with returns and replacement orders unless the exchange is necessary because of an error on our part.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, as provided by applicable law.

The item must be returned in the same condition in which it was received, unused, with any original tags or materials, and in its original packaging. You’ll also need your receipt or proof of purchase.

This section does not limit any additional rights you may have under applicable consumer protection laws.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the eligible refund amount will be issued automatically to your original payment method within 10 business days.

Original shipping charges are non-refundable. Customers are responsible for return shipping costs.

For orders that qualified for free shipping, the actual shipping cost incurred by Airstrike to ship the original order to you will be deducted from your refund. Free shipping is a promotional shipping benefit provided with the original purchase and does not mean that Airstrike did not incur a shipping expense.

If Airstrike provides a prepaid return shipping label, the cost of the return label will also be deducted from your refund.

For example, if your order received free shipping and Airstrike paid $8.50 to ship the order to you, $8.50 will be deducted from the amount refunded. If we also provide a prepaid return label, the cost of that label will be deducted as well.

Shipping costs will not be deducted when the return is due to an error on our part, such as an incorrect or defective item.

Please remember that it may take additional time for your bank or credit card company to process and post the refund after we issue it.

If more than 15 business days have passed since we approved your return, please contact us at support@airstrikeart.com.